如何使用我們的方案
If you're experiencing mild mental health challenges, aged 16 or over, and live in Australia, you can access Medicare Mental Health Check In for free.
Before you join a program, you'll need to get in touch with us either online or on the phone. This helps us understand what you've been experiencing, the support you need, and whether the service is right for you.
Get started online
Complete our online form at a time that suits you. We'll ask about how you've been feeling lately and the support you may need.
After you submit the form, a trained professional will review your answers and call you to help connect you with the right support.
Get started with a phone call
Prefer to talk on the phone? Request a callback and someone from our team will be in touch.
If you want to hear about other services in your area, you can call Medicare Mental Health directly on 1800 595 212 (available 8:30am–5:00pm weekdays, excluding public holidays).
通話過程中需要協助嗎？
如果您有聽力或言語障礙，有幾種支持選項可供您選擇：
- TTY（文字電話）：1800 555 677
- Speak and Listen（語音轉文字服務）：1800 555 727
- 請造訪 National Relay Service 網站 （在新分頁中開啟） 並提供 Medicare Mental Health 電話服務的號碼：1800 595 212.
致電時會發生什麼事
撥打 Medicare Mental Health 對於任何尋求支持與指引的人來說都是免費的。無論是為了您自己還是您關心的人，經驗豐富的專業人員都會在那裡傾聽。大多數通話大約需要 30 分鐘，但根據您的情況，通話時間可能會稍長一些。所有對話皆為私密且保密的。
您將會經歷幾個步驟，概述如下。
If you get started online
為什麼我們從電話開始
打電話給不認識的人可能會覺得是一大挑戰，特別是如果您不習慣談論自己的感受。但這是一個重要的步驟，能確保您獲得正確類型的支持，而不會浪費您的時間。
此通話有助於 Medicare 心理健康專業人員：
- 瞭解哪種服務可能適合您
- 支持您的安全與福祉，特別是當您感到壓力累積時
- 為您目前的經歷媒合最合適的支援選項
- 若 Medicare 心理健康諮詢不適合您，則推薦其他選項。
About the programs
Each of our 6 digital programs is structured to take around 6 weeks to complete.
You’ll have the choice to work through it:
- with support from a qualified Medicare Mental Health Check In practitioner (practitioner-guided), or
- independently (self-guided), with the option to switch pathways if you need more support.
This support is provided by telehealth – over video or the phone.
Why we need some information before you can start a program
The information you share helps us:
- understand your current needs
- determine whether Medicare Mental Health Check In offers the right level of support for you
- make sure you can use the service safely
- identify which type of support or online program may suit you
- connect you with other services if this service isn't right for your needs.
還沒準備好與人交談嗎？
沒關係。您可以按照自己的步調瀏覽本網站。
選擇一個主題，即可找到您可以立即使用的資源和工具。
準備好採取下一步了嗎？
請致電 Medicare Mental Health，告知他們您對 Medicare Mental Health Check In 感興趣，並瞭解哪些支援適合您。